At Brooklyn Bedding, we strive to give you the best sleep ever:
120-NIGHT COMFORT TRIAL
We’re so confident you’ll love your mattress, we’ll exchange your mattress or refund your money in full if you are not completely satisfied. Our promise extends to all online beds, including the Brooklyn Aurora, Brooklyn Signature and Brooklyn Bowery.
Exchanges or refunds are available after you’ve tried the mattress for at least 30 days from the date of delivery. This gives you ample time to properly adjust to the new materials.
The 120-night comfort trial can only be used once per customer per calendar year.
MATTRESS EXCHANGES & RETURNS
There are three ways we can work with you to help you find the best sleep system:
To get started on one of these three options, you can email us at firstname.lastname@example.org or call us at 888.210.8751.
PROPER FRAME & CENTER SUPPORT
In order to get the best performance from your quality crafted mattress, you need to ensure proper use. To begin, please make sure you have the proper frame and center support—this will not only ensure a better night’s sleep but allow us to honor your warranty.
Listed below is important information on the proper foundations to use with your mattress. Please note, in the event of a return request, photos of the foundation may be requested. A return may be refused if you have used your mattress with an improper foundation. Eligibility for a mattress will be determined by our Customer Service and Sales staff based on the supplied photos. As sleep experts, our staff can also provide valuable guidance now to ensure you get the best performance over the life of your mattress.
You can ensure your mattress is adequately supported by following these guidelines:
SLEEP ACCESSORIES EXCHANGES & RETURNS
You can return your sleep accessories for an exchange or full refund within 30 days from the date of delivery. Accessories include but are not limited to: mattress toppers, pillows, sheet sets and mattress protectors or encasements. If you need to return sleep accessories, simply package the merchandise and contact us at email@example.com with the package dimensions. (Brooklyn Bedding does not provide packaging for sleep accessories returns.) We will email a prepaid shipping label for a merchandise return at no charge to you.
FOUNDATIONS & ADJUSTABLE BASES EXCHANGES & RETURNS
There is a 120-night comfort trial for mattresses and non-motion foundations, starting from the date of delivery. Adjustable bases cannot be exchanged or returned.
Please contact us with questions regarding your order, or your sleep experience by emailing us at firstname.lastname@example.org or calling 888.210.8751.